How it works

Search, book or hold, add bags and seats, manage trips, change flights when the airline allows, and add bags after booking where available — with clear Ai-Assists fees in pounds.

1

Search for flights

Enter airports, dates, and passengers (adults, children, infants). Filter by stops, airline, cabin, and time of day; sort by price, duration, or CO₂. Prices are shown in GBP.

2

Choose a flight

Open a result for full legs, times, terminals, aircraft, and baggage allowance. Where the airline provides them, you'll see refundable / changeable badges. Before you pay you will see the airline price plus our fees. On Pay now you can often add extra bags and choose seats.

3

Passenger profiles & 1-Click Book

Save your details (and family members) as Passenger Profiles. With complete profiles and 1-Click turned on, booking is much faster.

When you have enough matching profiles for your search, 1-Click Book can take you straight toward payment. You can still review bags, seats, and the total before you pay.

4

Pay now or Hold

Two main options:

  • Pay now — Confirm the flight (and any bags/seats you selected) immediately. Card payment is handled securely by Stripe.
  • Hold — Pay a £10 hold fee10) to reserve the booking for a limited time under airline/partner rules. Finish payment later from My Trips.

Bags and seats at checkout are only on Pay now — not on a hold. If you need extras at book time, use Pay now.

Hold is a real booking hold with a deadline — not a retail "price lock if the fare drops" product. If you cancel a hold or let it expire, the hold fee is kept. If you pay to confirm, the hold fee is normally taken off your total.

5

Bags & seats

When the airline offers them through our partners:

  • At checkout (Pay now) — airline bag/seat price, plus an Ai-Assists fee of £5 per bag and £5 per seat.
  • After booking — on many tickets, Manage Booking shows Add bags when the airline still offers extra hold bags. Same money model: airline bag price + £5 service fee per bag. Not every airline or fare supports this; if none are available, you'll see a clear message.

Itinerary and Manage booking separate the airline ticket from Ai-Assists fees so the total is easy to follow.

6

My Trips & itinerary

After booking, open My Trips for your booking reference, e-ticket numbers (when the airline issues them — usually one per passenger for a return), View Itinerary, and Manage Booking. Held trips can be paid or cancelled from there. Open Manage any time for the latest times, terminals, bags, and seats.

7

Change a flight

When the airline allows online changes, Manage Booking shows Change flight. Like a full return change form, you can:

  • Set cabin class for the change (economy, premium economy, business, first)
  • Edit one or both legs (outbound and return) — airports (3-letter codes) and dates — in a single search
  • Compare options with a clear price breakdown, then pay once for that change

What you pay for a change:

  • Airline change — fare difference and any airline penalty (shown as one amount where the airline lists it)
  • Our change fee — a fixed £1515) charged by Ai-Assists (non-refundable)

Total shape: airline change + £15. We only offer options that match the cabin you asked for. After you pay, the same booking reference is updated — not a brand-new ticket. You can change again later if the airline still allows it. Open Manage booking for the updated itinerary.

Seats on a leg you change are usually lost. Paid seat selection on the old flight often does not carry over. We warn you before you pay for the change. Seat money is not normally refunded by us if the airline does not return it.

Fare rules may say "changes allowed" even when online change is not available right now. Manage shows airline policy and whether online change is available on that booking.

8

AI Trip Ideas & help

Not sure where to go? Use AI Trip Ideas for destination suggestions. Pro users get more ideas and the AI Booking Helper for questions about existing trips (changes, cancellations, bags, and more).

9

Fees & cancellations

On a paid booking you typically pay:

  • Airline flight price (and airline extras you chose)
  • Booking fee — £8 to £15 depending on the flight price (shown exactly before you pay)
  • Service fee — a variable amount based on the flight price, always shown in £ before you pay.
  • Baggage / seating service fees of £5 per bag and £5 per seat when selected (checkout or post-booking bags)
  • After a flight change: any airline change charge, plus our £1515)

We are a booking agent; the airline operates the flight. Paid cancellations follow airline rules: when a refund applies, we refund the airline flight portion that is still refundable and retain our platform fees (including booking, service, bag/seat, and change fees) for work already done. If you changed the flight first, airline change penalties you already paid stay with the airline — they are not refunded by us. If payment succeeds but the airline cannot issue the ticket, we refund automatically. Full detail is in our Terms.